MAC TEAM is a consulting and training partner for dental and orthodontic practices across Australia and New Zealand. We help improve team performance, increase patient conversions, streamline workflows, and grow practice revenue through proven people-first strategies and customised training programs.

Yes. We support general dental clinics, orthodontic specialists, and multi-site practices with tailored consulting, leadership development, staff training, and performance coaching.

MAC TEAM clients have reported up to 5x return on investment and 10x practice growth acceleration. Our strategies have helped practices move from flat growth to double-digit increases in new patient starts, treatment conversions, and staff retention.

MAC TEAM delivers in-practice and virtual training across areas like Treatment Coordinator sales training, front office excellence, DiSC behavioural profiling, clinical efficiency, customer service, and leadership coaching. Each program is customised to your practice’s goals.

Yes. Our signature TC training program improves consultation conversion rates, communication style, objections handling, and patient financial conversations. We also train on discovery techniques and follow-up strategies.

Absolutely. We offer scripting workshops, tone training, first impressions coaching, and phone conversion skills to boost your front office’s impact and patient experience.

We run culture reset workshops, DiSC profiling sessions, and team alignment programs to improve communication, psychological safety, and accountability. We also help define your mission, vision, and values to unite the team.

Yes. We coach practice owners, associate orthodontists, and practice managers on confident leadership, decision-making, delegation, and team alignment. We also provide 1:1 and group coaching options.

Definitely. We help you identify the right KPIs, build dashboards, set monthly targets, and run performance review processes that motivate teams and highlight wins.

That’s common. MAC TEAM is experienced in change management for dental teams. We use structured frameworks, coaching models, and stakeholder engagement to reduce resistance and get teams on board.

Start by booking a discovery call with us. We’ll discuss your current challenges, goals, and team dynamics. From there, we’ll recommend the right program or a custom engagement model for your practice

Both. We offer in-practice visits across Australia and New Zealand, plus virtual training, check-ins, and remote strategy sessions to suit your schedule.

We offer flexible options, from one-day training intensives to 6- or 12-month engagements. Pricing depends on scope and goals, and we always aim to deliver an ROI multiple.

MAC TEAM operates Australia-wide with scope to visit Brisbane, Melbourne, Sydney, Adelaide and regional hubs. We can also work in New Zealand.