Our Services Deliver Innovative Solutions For Healthcare Business Challenges
We provide the following options for large corporations, smaller businesses across the healthcare industry.
Tailored Packages
MAC TEAM do not have an off the shelf product to implement into your business. MAC TEAM base their programs on discovery and understanding your business needs and goals. We embed ourselves into your business with an agile mindset, focusing on specific areas of need.
Practice Growth
MAC TEAM Practice Growth Specialists empower businesses to build thriving workplace cultures by prioritizing people over products. Using tools like DiSC assessments, leadership alignment, and team training, MAC TEAM identifies gaps in current practices and develops a clear roadmap for positive cultural transformation.
By embedding shared values into daily operations, equipping leaders to model and sustain desired behaviors, and measuring progress through employee feedback and key metrics, MAC TEAM helps organizations foster collaboration, enhance employee satisfaction, and achieve sustainable growth.
MVP – Mission Vision Purpose
Having a goal is essential, but without an MVP, it’s just a dream! At MAC TEAM, we define MVP as Mission, Vision, and Purpose—and for good reason. Many practices operate without an MVP that rises above their business goals and strategies, leaving them without a true foundation. An MVP is the cornerstone of a business's culture. Without it, how can your team truly believe in and align with what you’re striving to achieve? At MAC TEAM, we challenge your thought process to uncover your genuine needs and aspirations, both personally and professionally. Through collaboration and proven tools, we engage your entire team to craft an MVP that inspires and unites.
DiSC Behaviour Profiling
Training a team on DiSC profiling is a fun and energetic process, but HOW is DiSC implemented into your business and executed ongoing is key to a high performing culture. In many businesses, creative tension between employees or a lack of understanding of managing or motivating employees can create poor culture, a high turnover of staff or a stressful environment. Our DiSC-qualified Behavioural trainers work with the whole team to break down these barriers, creating more effective relationships with peers, leaders and customers.
Leadership Training
MAC TEAM empowers the entire business to be influential leaders. MAC TEAM utilise commercial tools blended into practice processes to create leadership efficiencies. We embed leadership qualities throughout the journey within your business to create leaders of the future.
Coaching and Mentoring
Coaching isn’t training or education; Coaching is an opportunity to work with individual contributors to C-suite level leaders to create a personalised and proactive environment for them to develop based on their business and personal goals. Our tailored coaching and mentoring provide individuals with strategic personal growth that aligns with their WHY. We provide the insights, tools, and accountability needed to achieve sustainable results. Whether you're scaling your practice or seeking balance between clinical and business demands, our guidance helps you navigate the demands of life.
Data Analysis and KPI's (Key Performance indicators)
MAC TEAM firmly believe that data is imperative to be able to make strategic decisions in line with the business’s goals. Analysing data is not fun for most, but the MAC TEAM thrive on extracting the right data and diving deep to create meaningful change. MAC TEAM draws on our 75 years of combined experience and industry benchmarking to provide your business with the correct tools for efficiencies.
Reception and Treatment Coordinator Excellence
At MAC TEAM, we believe selling doesn’t exist, only buying does. MAC TEAM provides training and support for the entire team to create an environment where potential patients feel educated and informed to commit to treatment. MAC TEAM focusses on DiSC profiling as a tool, as well as communicating to the different generations within your clinic.
Customer Experience
The customer experience is created well before a potential patient steps through the practice door. MAC TEAM implements systems to enhance this experience. As artificial intelligence is sweeping through internal processes, MAC TEAM enhances the businesses soft skills to create market leading customer experience.
Delivering the experience is becoming as important as the product or the service itself when it comes to engaging and retaining customers The Guardian reported that “customers who had the best experiences can spend 140% more than those with poor experiences – and can remain customers for nearly six times as long.” Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain and Company) 72% of customers will tell six or more people if they have a satisfying experience. (Esteban Kolsky)
Change Management
Change is inevitable, but the need and ability to change is difficult. Change Management can be challenging, especially if you are unsure of what the business requires, or the change is not your decision. In industries where technology is moving at a rapid pace, businesses need to align their strategy and goals with the advancements in technology to enhance their patient’s experience. It's all about a Growth mindset versus Fix mindset, and how this links back to your team's goals and objectives. MAC TEAM implements strategies into your business to work through the challenges of change!
Procurement and Inventory Audit
The opportunity to review key Practice purchases and prepare for future planned larger purchasing needs is only sometimes given the attention it deserves. Larger organisations focus strongly on this activity as it brings opportunity to reduce costs to the business. We can work with the team to audit the current purchasing patterns and support in improving the workflow and bottom line.
