Our Services Deliver Innovative Solutions For Healthcare Business Challenges

Bad Culture Kills Profit

MAC TEAM Consulting helps businesses cultivate a thriving workplace culture by focusing on people rather than products. Through tools like DiSC assessments, leadership alignment, and team training, they identify gaps in current practices and create a roadmap for positive cultural transformation. By embedding shared values into daily operations, empowering leaders to model and sustain desired behaviours, and measuring progress through employee feedback and key metrics, MAC TEAM enables businesses to foster collaboration, improve employee satisfaction, and drive long-term growth.

"Selling Doesn't Exist" Only Buying Does

For as long as I can remember, I have heard people say I'm not a salesperson or I hate the hard sell @ MAC TEAM. We believe selling doesn’t exist. We provide training and support for teams to demystify the false beliefs built up over the years and help companies and practices use the skills to create the environment for a potential customer to buy.

Change Management

When you ask most people if they like change, most say YES and throw up their hands. If you then ask, “What if someone else decides what you need to change? Almost everyone puts their hand down. Change can be challenging, especially if you haven’t decided what needs to change. It's all about growth versus Fix mindset and how this links back to your and your team's goals and objectives. We help teams and businesses to work through the challenges of change to become change agents.

Behavioural Module

In many businesses, conflict between employees or a lack of understanding of managing or motivating employees can create a high turnover of staff or a stressful environment. Our DiSC-qualified Behaviour trainers can work with the whole team to break down these barriers, creating more effective relationships with peers, leaders and customers.

Leadership Training

 Leadership is often mistaken as something people with Authority have. Leadership is not about rank. It's about creating a culture through the right behaviours of individuals throughout the business or organisation. With our leadership development module, we can support the creation of this winning culture in your business.

Customer Excellence

In recent years working in global customer experience, it is apparent the importance of having a strategic plan. Most companies de prioritise this area to focus on product or marketing activities and is a major flaw as the following insights state.

Delivering the experience is becoming as important as the product or the service itself when it comes to engaging and retaining customers The Guardian reported that “customers who had the best experiences can spend 140% more than those with poor experiences – and can remain customers for nearly six times as long.” Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain and Company) 72% of customers will tell six or more people if they have a satisfying experience. (Esteban Kolsky)

Loving and living KPI's (key performance indicators)

All of us what our kids to be happy. For a parent or caregiver, it is usually a top priority.  But did you know that happiness isn't just luck? It's a skill that can be learned, nurtured and developed. So if your child is having trouble finding his or her happy place, we've got tips and advice for developing habits that can bring joy and happiness. How's that for some happy news?

Procurement and Inventory Audit

The opportunity to review key Practice purchases and prepare for future planned larger purchasing needs is only sometimes given the attention it deserves. Larger organisations focus strongly on this activity as it brings opportunity to reduce costs to the business. We can work with the team to audit the current purchasing patterns and support in improving the workflow and bottom line.

Coaching

Coaching isn’t training or education; Coaching is an opportunity to work with individual contributors to C-suite level leaders to create a personalised and proactive environment for them to develop based on their business and personal goals.

Tailored Packages

Over the years, experience has told us that pre-built, off-the-shelf modules will only work for some. We can also develop custom content and education pathways to suit the needs of large and small businesses.